Purchase Options & Cancellation Policy

At Avella Vision, we want your shopping experience to be simple, transparent, and stress-free. Please review the following information regarding purchase options and cancellations.

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One-Time Purchases

All standard product purchases made on our website are considered one-time purchases unless clearly stated otherwise.

Once an order has been successfully placed, it is immediately prepared for processing and shipment. If you wish to cancel your order, please contact us as soon as possible.

Order Cancellation Window

You may request an order cancellation within 12 hours of purchase, provided the order has not yet been processed or shipped.

If your order has already been shipped, cancellation is no longer possible. In this case, you may follow our return process after delivery.

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Subscription or Recurring Purchase Options (If Applicable)

If Avella Vision offers subscription or recurring purchase options for selected products:

• You may cancel or modify your subscription at any time through your customer account dashboard or by contacting our support team.

• Subscription changes must be made at least 24 hours before the next scheduled billing date to avoid being charged for the upcoming cycle.

Once a subscription order has been processed or shipped, it cannot be canceled and will follow our standard return policy.

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How to Request a Cancellation

To request a cancellation, please contact our customer support team and include:

• Your order number

• Your full name

• The email address used for purchase

We aim to respond to all cancellation requests within 24 business hours.

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Refund Processing

If your cancellation request is approved:

• Refunds will be issued to the original payment method

• Processing time may take 3–7 business days, depending on your payment provider

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Contact Information

If you have any questions regarding your purchase or cancellation request, please contact us at:

Email: hello@avellavision.com